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Dr. Michael LeyerLecturer

Personal Details

Michael Leyer

Dr. Michael Leyer

Lecturer

ProcessLab

Management Department

Scholdererweg 26

60599 Frankfurt am Main

Phone
0049 69 154008-747
Fax
0049 69 154008-4747

Curriculum

Dr. Michael Leyer is Lecturer at Frankfurt School of Finance & Management since March 2012. After civil service he studied Economics in Osnabruck, Germany, from 2003 until 2008 (Diploma in Economics). The major fields of study were micro economics, university management, banking and finance. Beside his studies he worked for DZ BANK AG and VR Kreditwerk-Hamburg-Schwäbisch-Hall AG in the credit management department focussing on process improvement. Thereafter, he was PhD studend from 09/2008 until 02/2012 at ProcessLab, a research center of Frankfurt School of Finance & Management. His research interests are on operational control and simulation of service processes, process mining, Six Sigma and Lean Management as well as knowledge management and learning in business processes. 

Publications

Scholarly journal articles

  • Leyer, M., Wollersheim, J., 2013. How to learn process-oriented thinking: an experimental investigation of the effectiveness of different learning modes, Schmalenbach Business Review. (forthcoming)

  • Leyer, M., Chakraborty, A., 2013. Developing a Six Sigma framework: perspectives from financial service companies, International Journal of Quality & Reliability Management Vol. 30(3), pp. 256-279.

  • Leyer, M., Moormann, J., 2012. A method for matching customer integration with operational control of service processes, Management Research Review Vol. 35(11), pp. 1046-1069.

  • Durst, S., Leyer, M., 2012. Die Rolle von Banken aus Sicht von Existenzgründern, Banking and Information Technology (BIT) Bd. 13(3), pp. 14-25.

  • Leyer, M., Moormann, J., 2011. Einfluss des Kontexts auf die Performance von bankbetrieblichen Geschäftsprozessen: eine Methodik zur Identifikation der Einflussfaktoren, Banking and Information Technology (BIT) Bd. 12(2), pp. 17-31.

  • Börner, R., Leyer, M., 2010. Wie viel Organisation braucht Six Sigma?: eine empirische Untersuchung für die Finanzdienstleistungsbranche, Zeitschrift Führung und Organisation Jg. 79(6), pp. 401-407.

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Conference Proceedings

  • Leyer, M., Claus, N., 2013, Toward an agile knowledge connection of employees with regard to business processes, in: Ralph H. Sprague (ed): Proceedings of the 46th Annual Hawaii International Conference on System Sciences, Los Alamitos: IEEE, pp. 3436-3445.

  • Leyer, M., Moormann, J., 2012, Combining Process Mining and Statistical Methods to Evaluate Customer Integration in Service Processes, in: Florian Daniel, Kamel Barkaoui, Schahram Dustdar (eds): Business Process Management Workshops, Berlin: Springer, pp. 147-152.

  • Leyer, M., Moormann, J., 2012, Kundenintegration bei der Erstellung von informationszentrierten Dienstleistungen: Analyse der Auswirkungen auf die Produktivität der Leistungserbringung, in: Tilo Böhmann, Ralf Knackstedt, Jan Marco Leimeister, Markus Nüttgens, Oliver Thomas (eds): Proceedings der, pp. 137-148.

  • Arndt, S., Hollmann, M., Leyer, M., 2012, Redesign of a loan disbursement process using business process simulation: a case study from a major German bank, in: Applications and projects in business informatics, Berlin: Logos-Verl., pp. 162-178.

  • Leyer, M., 2011, Towards a Context-aware analysis of business process performance: Paper 200, in: Proceedings of The 15th Pacific Asia Conference on Information Systems.

  • Leyer, M., Wollersheim, J., 2011, Towards learning business process management thinking: Paper 323, in: Proceedings of The 15th Pacific Asia Conference on Information Systems.

  • Chakrabarty, A., Leyer, M., 2011, Developing a Framework for Six Sigma in Financial Service Institutions: Empirical Evidence from Expert Interviews, in: Proceedings of the 2011 IEEE International Conference on Industrial Engineering and Engineering Management, Piscataway: IEEE, pp. 799-803.

  • Leyer, M., Chakrabarty, A., 2011, Implementing a Six Sigma Initiative in Financial Service Companies, in: D. Adebanjo, M. Xie (eds): Proceedings of the 2011 IEEE International Conference on Quality and Reliability, Singapore: IEEE, pp. 521-525.

  • Krug, S., Korthaus, A., Fielt, E., Leyer, M., 2010, Co-Creation in Business Service Lifecycle Management, in: ACIS 2010 Proceedings (Paper 27), Brisbane: AISel.

  • Leyer, M., Moormann, J., 2010, Facilitating operational control of business services: a method for analysing and structuring customer integration, in: ACIS 2010 Proceedings (Paper 42), Brisbane: AISel.

  • Börner, R., Leyer, M., 2010, Using role-plays to acquire process-oriented knowledge in enterprises, in: Kecheng Liu, Joaquim Filipe (eds): KMIS 2010 - Proceedings of the International Conference on Knowledge Management and Information Sharing, Valencia: SciTePress, pp. 149-156.

  • Leyer, M., Moormann, J., 2010, Konzeption eines Prozesslabors zur Verbesserung der operativen Steuerung von Dienstleistungsprozessen, in: Klaus-Peter Fähnrich, Bogdan Franczyk (eds): Informatik 2010, Service Science - Neue Perspektiven für die Informatik Bd. 1, Bonn: Gesellschaft für Informatik, pp. 635-640.

  • Schaefer, A., Leyer, M., Patas, J., 2010, Towards a Methodology to Assess Changes in IT Business Value in Terms of Business Process Performance: Paper 167, in: Proceedings of 16th Americas Conference on Information Systems, Lima.

  • Leyer, M., 2010, Towards a Process Laboratory for Improving the Operational Control of Service Processes, in: Proceedings of the 2nd Student Conference on Operational Research, Nottingham: SCOR, pp. 8-11.

  • Schaefer, A., Leyer, M., 2010, Analyzing Business Process Efficiency by Combining Business Process Simulation with Data Envelopment Analysis, in: Sio-Iong Ao, Alan Hoi-Shou, Hideki Katagiri, Li Xu (eds): IAENG Transactions on Engineering Technologies Vol. 5, Melville, NY: American Institute of Physics, pp. 29-43.

  • Schaefer, A., Leyer, M., 2010, Combining Data Envelopment Analysis and Business Process Simulation for analyzing the efficiency of business processes, in: Sio-Iong Ao, Alan Hoi-Shou (eds): Proceedings of the International MultiConference of Engineers and Computer Scientists, Hong Kong: IAENG, pp. 2134-2138.

  • Leyer, M., 2009, Framework of a Process Laboratory for Financial Services, in: 6. Internationale wissenschaftlich-praktische Konferenz für Management, Ökonomie und Finanzen sowie regionale Verwaltung, Taganrog: Taganrog Institut für Management und Ökonomie, pp. 15-19.

  • Heckl, D., Leyer, M., Moormann, J., Rosemann, M., 2009, Framework of a Process Laboratory for the Operational Control of Service Processes, in: Helena Scheepers, Michael Davern (eds): Proceedings of the 20th Australasian Conference on Information Systems, Melbourne: ACIS, pp. 195-204.

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Monographs

  • Leyer, M., 2012. Operative Steuerung von Dienstleistungsprozessen: Methodik zur Steigerung der Produktivität von informationszentrierten Dienstleistungsprozessen, Berlin: Logos-Verl. (Frankfurt am Main, Frankfurt School of Finance & Management, Diss., 2012.)

Contributions to edited volumes

  • Moormann, J., Leyer, M., Hilgert, M., 2012, Prozessmanagement, in: Udo Steffens, Markus Gerhard (eds): Kompendium Management in Banking & Finance, Bd. 2, 8., überarb. und erw. Aufl., Frankfurt am Main: Frankfurt School-Verl., pp. 113-186.

  • Leyer, M., 2011, Prozesslabor zur Simulation operativer Steuerungsentscheidungen, in: Christian Gensch, Jürgen Moormann, Robert Wehn (eds): Prozessmanagement in der Assekuranz, 1. Aufl., Frankfurt am Main: Frankfurt School-Verl., pp. 195-216.

  • Leyer, M., Moormann, J., 2011, Steigerung der Dienstleistungsproduktivität aus Sicht des Geschäftsprozessmanagements, in: Manfred Bruhn, Karsten Hadwich (eds): Dienstleistungsproduktivität Bd. 1, 1. Aufl., Wiesbaden: Gabler, pp. 289-312.

  • Moormann, J., Leyer, M., 2009, Qualitätssteigerung durch Six Sigma am Beispiel der Finanzindustrie, in: Reinhard Hünerberg, Andreas Mann (eds): Ganzheitliche Unternehmensführung auf dynamischen Märkten, Wiesbaden: Gabler, pp. 527-550.

Journal articles

  • Leyer, M., 2012. Process Mining in Banken: erfolgreiche Nutzung von Prozessablaufdaten, Geldinstitute Jg. 43(4), pp. 14-15.

  • Hassel, T., Leyer, M., 2012. Process Mining in der Praxis, Geldinstitute Jg. 43(5), pp. 20-21.

  • Moormann, J., Leyer, M., 2012. Retail Banking muss kontextsensitiv werden, Die Bank (10) pp. 64-68.

  • Hassel, T., Leyer, M., 2012. Transparente Kreditprozesse im Backoffice, Bankinformation (2) pp. 58-59.

  • Leyer, M., Bornhöft, F., Thamm, J., 2010. Lean Six Sigma und Outsourcing, Geldinstitute Jg. 41(1), pp. 32-33.

  • Leyer, M., 2009. Riesiges Verbesserungspotential: wie Six Sigma Effizienz beschert, Geldinstitute Jg. 40(2), pp. 32-33.

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Working papers