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Frankfurt School is committed to continuous development and improvement. As a private business school competing with other private and public institutions of higher education, we aim to guarantee leadership in value-added education services through quality management.

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The quality management system at Frankfurt School sets demanding goals and objectives for both students and faculty, and ensures that these goals meet our stakeholders’ expectations for higher education, advisory services and research.

The quality management unit (a division of the department Program Design and Development) oversees Frankfurt School’s accreditation processes and likewise supervises the quality management system.

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This system consists of a cycle of testing the achievement of predetermined quality goals and standards through internal and external evaluation and/or self-assessment, i.e. as part of an accreditation process.

The QM cycle

The QM cycle

Qualitätsverständnis der FS

Quality management

Das Qualitätsmanagement der Frankfurt School begleitet den Leistungserstellungsprozess von den eingesetzten Ressourcen über den Lehr- und Lernprozess bis zum Examen. Es konzipiert, koordiniert und kontrolliert die Qualitätsentwicklung und -sicherung der Lehr-, Lern und Forschungsprozesse.

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Dabei setzen Hochschulgesetze und Richtlinien von KMK und Akkreditierungsrat als externe Anforderungen und interne Vorgaben wie die Strategie und Leistungsvereinbarungen einen verbindlichen Handlungsrahmen für die Ausgestaltung des Qualitätsmanagements.

Entsprechend kann der Leistungsprozess der Frankfurt School folgendermaßen dargestellt werden: Die Qualitätssicherung und -entwicklung ist mit unterschiedlichen Instrumenten auf alle drei Stufen ausgerichtet:

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die Entwicklung der Einsatzfaktoren bei Lehrenden, Studienbewerbern und in der Programmkonzeption, die Qualitätssicherung im Kernprozess für Studium und Lehre und die Sicherung der Produktqualität, der angestrebten Fähigkeiten im Sinne der fachlichen und überfachlichen Qualifikation der Absolventen.

Principles of Responsible Management Education

Frankfurt School is among the first academic institutions around the world to participate in the United Nations Principles of Responsible Management Education (PRME).

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With that, Frankfurt School expresses a conviction that academic institutions, through integrating universal values into curriculum and research, can contribute to a more stable and inclusive global market and help build prosperous and thriving societies.

Having signed the document, Frankfurt School commits itself to integrating corporate responsibility and sustainability in a systemic manner into its curricula, research, teaching methodologies and institutional strategy.

Assurance of Learning

Frankfurt School follows international standards in quality education through its Assurance of Learning (AoL) concept. AoL is a continuous assessment process of our academic programs’ goals and objectives to ensure standards set for students’ qualifications and competencies are achieved.

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The process evaluates learning outcome assessments and uses them to further develop and improve the quality of teaching methods, as well as to implement changes in the curriculum as needed. All programs at Frankfurt School are evaluated twice every five years. The AoL process follows five steps plus documentation that the AoL process is continuously and systematically carried out.

Evaluation

All courses at Frankfurt School are evaluated by students at the end of each term. The course evaluations cover lecturers’ performance, the quality of course materials, the level, structure and relevance of the courses, as well as students’ overall impression of course quality.

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The evaluation forms likewise provide space for students’ feedback and suggestions for improvement. The results of the evaluations are assessed individually for each lecturer and made available to them electronically. In addition to assessing teaching quality, students are asked to evaluate the administrative and support services at Frankfurt School each semester.