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Concardis Professor of Bank and Process Management

Personal Details

Apprenticeship at Commerzbank AG, Kiel, Germany (1977 - 1979). Studies of business administration at the universities of Kiel and Zurich, Switzerland (1980 - 1985). MBA (Dipl.-Kfm.). From 1986 till 1989 research associate at the Chair of Finance, University of Kiel. Completion of PhD thesis (Dr. sc. pol.). Subsequently five years of consulting experience in several German banks. Lecturer at European Business School (ebs), Oestrich-Winkel (1992 - 1994).

Since 1995 Professor of Banking at Frankfurt School of Finance & Management. Areas of teaching and research are Business Engineering and Process Management in banks. In 2005, foundation of ProcessLab – a research centre of Frankfurt School focusing on process management in the financial services industry. Visiting Professor at the University of Colorado at Colorado Springs/USA, at the University of New South Wales, Sydney, Australia, at the Queensland University of Technology, Brisbane, Australia, and the University of Hong Kong, China. Since 2014 holder of an endowed professorship for Bank and Process Management from Concardis GmbH.

Member of the supervisory board of Karis AG, Darmstadt, and liaison tutor of the Friedrich Naumann Foundation, Berlin.

Positions in Advisory Councils and Jurys:

Member of the Editorial Board of the journal "BIT. Banking and Information Technology"

Associate Editor of the journal "Knowledge Management & E-Learning: An International Journal"

Member of the Frankfurt Payments Network e.V.

Jury member of competition "Innovation im Privatkundengeschäft von Banken" (Prof. Fischer/Prof. Bahlinger)

Jury member of competition "EURO FINANCE TECH Award 2016" (Maleki Group)

Organizer of the competition "Best Process Award" in cooperation with the journals "gi Geldinstitute" und "vb Versicherungsbetriebe"

Memberships in Academic Organizations:

German Informatics Society, Bonn

Association for Information Systems (AIS)

Member of the Program Committee of the „Global  Business Conference” (Croatia)

German Academic Association for Business Research, Cologne


Office hours

during the semester:

Tuesday 14:00 until 15:00 on appointment






Scholarly journal articles / Journal articles

Monographs / Contributions to edited volumes

other publications

Courses 2017

Title Programme Semester
Corporate Design and Behavoir Bachelor SS 2017
Business Process and Quality Management Bachelor SS 2017
Business Engineering Master WS 2017
Process Management Master WS 2017

Topics for Masterthesis /The list has been closed for 2017

Prof. Dr. Jürgen Moormann,                                                       Version 1.2

Topics for Master Theses 2017:

Management Research

• Dynamic capabilities in the financial services sector – where shall we look for appropriate processes? A qualitative study

• Do managers’ emotions influence the process design? An experimental study

• A faceless digitalization: the role of employees’ emotional commitment. An experimental study

Payments Research

• How can blockchain technology help banks to improve their payment infrastructure and services?

• What will be the consequences of instant payment for the business model of banks?

• The impact of PSD2 on the business model of banks (and/or Payment service providers); Retail or Corporate Banking

• Improving the purchasing process with the use of mobile payment (possibility of cooperation with a company to be defined)

• Analysis of critical success factors of mobile payment systems (distributors’ perspective)

• Process innovation through the use of mobile payment systems

• The future of card-based payments (cooperation with Concardis)

Process Research

• Robotic Process Automation: Analysis of use cases in banks (or insurance companies)

• Chatbots – Development of ideas/concept for supporting customer processes in the financial services context

• Can banks use a C2C online community to identify customer processes? An empirical study at the example of customer processes

• Digitization of banking processes in the context of process management (in cooperation with Deutsche Bank),

Process management in the context of agile project management methods (in cooperation with Deutsche Bank): How do new and more flexible project management approaches like Scrum affect the functional design phase and especially the combined process design / reengineering?

• Design of a customer-process-centered IT artifact (e.g. smartphone app): Applying Design Science Research

• Comparison of approaches for process innovation

• Customer processes and life events: An empirical investigation (or: Development of a concept using Design Science Research)

• Digital Safes – Analysis of the potential of integration in customer and bank processes (in cooperation with iTyx)

• How to set up a Process Laboratory – Concept, Prototype, and Show Case (based on simulation software)

• In-depth literature review on process-based organizations

• Process Management and Compliance – Development of a concept for compliance-aware process management (Design Science Research)

• Further development of the Six Sigma methodology (e.g., towards process innovation)

• Development of a C2C-relationship platform (customer-process based community platform) in financial services

Business Model Research

• How cam social media enterprises and financial service companies cooperate? (Method: Design Science)

• Development of a digitization maturity model for banks including testing

• I don’t need a Bank…I have my Apps! How innovative technologies are questioning the business models of an ancient industry

• Innovation at zero costs: how can banks improve their returns and their business models by learning from FinTechs?

• Analysis of business models and processes in the field of refinancing and treasury (in cooperation with TXS GmbH)

Themen für Bachelorarbeiten

Prof. Dr. Jürgen Moormann,                                           Version 1                  

Vorschläge für Bachelor-Thesen 2018

Chatbots – Untersuchung der potentiellen Auswirkungen auf Kundenprozesse im Finanzdienstleistungskontext       

Untersuchung und Verbesserung des Einkaufsprozesses durch Einsatz des Smartphones

Analyse der Auswirkungen der PSD2 auf die Geschäftsmodelle von Banken

Robotic Process Automation: Analyse von Use Cases in Banken
(oder Versicherungen)

Was bedeutet Robotic Process Automation für die Personalplanung? Analyse der Auswirkungen von RPA

Service Design: Konzepte in Theorie und Praxis und Möglichkeiten zur Entwicklung von kundenzentrierten Finanzdienstleistungen

Mobile-Payment im Connected Car: Status quo und Analyse der zukünftigen Entwicklung

Vergleich von Mobile-Payment-Verfahren – und was kommt danach?

Einsatz der Blockchain-Technologie im Zahlungsverkehr – Literaturanalyse

Einsatz der Blockchain-Technologie im Zahlungsverkehr – Konzept / Prototyp-Entwicklung

Blockchain-Technologie: Identifikation und Analyse von Use Cases im Banking

Prozessveränderungen in Banken durch Instant Payments

Umbruch im Cash Management (B2B): Wie verändert Blockchan das Cash Management?

Neue Geschäftsmodelle für Banken: Wie können Social-Media-Unternehmen und Banken zusammenarbeiten?

Kundenprozessunterstützung (!) im Retail Banking mit Smartphone-Applikationen – Möglichkeiten und Herausforderungen

Organisationale Ambidextrie: Untersuchung von Fintechs und Banken


University of Hong Kong (HKU), China

Okt./Nov. 2009, Okt. 2011, Nov. 2013, Okt. 2014
mehrwöchige Forschungsaufenthalte an der University of Hong Kong (HKU), China;  Bereich: Faculty of Education, Division of Information & Technology Studies

Einladung: Prof. Maggie Minhong Wang

Queensland University of Technology (QUT), Brisbane, Australien

Nov./Dez. 2009, Aug./Sept. 2007, Juli/Aug. 2012, Nov./Dez. 2014 
mehrwöchige Forschungsaufenthalte an der Queensland University of Technology (QUT), Brisbane, Australien; Bereich: Science and Engineering Faculty, BPM Research Group  

Einladung: Prof. Dr. Michael Rosemann

  • Vorträge auf der Australasian Conference on Information Systems 2009, Melbourne
  • Vortrag auf der Australasian Finance and Banking Conference 2009, Sydney
  • Vortrag auf der International Conference on Business Process Management 2007, Brisbane
  • Vortrag auf der Australasian Conference on Information Systems 2014, Auckland, NZ 

University of New South Wales (UNSW), Sydney, Australien

Okt.-Dez. 2004
3-monatiger Forschungsaufenthalt an der University of New South Wales (UNSW), Sydney, Australien
Bereich: Australian School of Business, Banking and Finance 

Einladung: Prof. Terry S. Walter

  • Teilnahme an der Australasian Finance and Banking Conference 2004, Sydney (Session Chair)

University of Colorado at Colorado Springs (UCCS), USA

WS 1999/2000
6-monatiger Lehr- und Forschungsaufenthalt an der University of Colorado at Colorado Springs (UCCS), USA
Bereich: College of Business and Administration, Department of Accounting/Finance/Information Systems 

Einladung: Prof. Tom Zwirlein

Unterricht des Kurses „Finance 305“ (3. Jahr Bachelor of Science)