The Commercial Bank of Ethiopia (CBE) is one of the biggest banks in Africa with assets of EUR 15.4 billion and more than 29,000 employees.
CBE selected IAS to design and implement a comprehensive HRD strategy to support its HR in line with its vision and corporate strategy. The bank financed the project out of its own resources in order to establish HR best practices and strengthen capacities. The project was conceptualized in four phases.
During Phase 1 (01-06/2011), CBE and IAS collaborated to develop the HRD strategy and supporting systems for CBE together with its HRD department. This included carrying out an assessment of the current situation of HRM&D sub-processes and the workflows within the bank. Based on this analysis, comprehensive strategies were developed in order to improve the staff’s performance.
In Phase 2 (11/2011-08/2013), the objective was to support CBE to align the new strategy with the existing HR systems. A set of comprehensive HR tools was developed.
After the successful implementation of the new HR systems, Phase 3 (11/2013-07/2015) focused on the development of HR staff through intensive on-the-job coaching. Additionally, to increase capacity of all bank staff, we supported CBE in setting up a professional training center.
To ensure sustainable success of all new initiatives within the framework of the bank’s HRD strategy, Phase 4, which was put in place in March 2016, is scheduled for completion by in the first quarter of 2017.