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Professor für Bank- und Prozessmanagement

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Berufsausbildung bei der Commerzbank AG in Kiel (1977-1979). Studium der Betriebswirtschaftslehre an den Universitäten Kiel und Zürich (1980-1985). Von 1986 bis 1989 wissenschaftlicher Mitarbeiter am Lehrstuhl für Finanzwirtschaft der Christian-Albrechts-Universität in Kiel. Promotion. Anschließend fünf Jahre Tätigkeit in der Unternehmensberatung. Lehraufträge u.a. an der EBS Universität für Wirtschaft und Recht, Oestrich-Winkel, und der Universität Liechtenstein, Vaduz.

Seit 1995 Professor für Bank- und Prozessmanagement an der Frankfurt School of Finance & Management. Lehr- und Forschungsschwerpunkte sind Strategieentwicklung, Business Engineering und Prozessmanagement in Banken. 2005 Gründung des ProcessLab - ein auf das Prozessmanagement in der Finanzbranche ausgerichtetes Forschungscenter der Frankfurt School. Visiting Professor an der University of Colorado at Colorado Springs, der University of New South Wales, der Queensland University of Technology und der University of Hong Kong. Von 2014 bis 2018 Inhaber der Concardis-Stiftungsprofessur für Bank- und Prozessmanagement.

Jahresbericht 2021

Positionen in Beiräten, Jurys etc.
Mitglied des Aufsichtsrates der Karis AG, Darmstadt
Vertrauensdozent der Friedrich-Naumann-Stiftung, Berlin
Mitglied im Editorial Board der Fachzeitschrift "BIT. Banking and Information Technology"
Associate Editor der Fachzeitschrift "Knowledge Management & E-Learning: An International Journal"
Mitglied im Programmkomitee der „Global  Business Conference” (Croatia)
Veranstalter des Wettbewerbs "Best Process Award" in Kooperation mit den Zeitschriften "gi Geldinstitute" und "vb Versicherungsbetriebe"

Mitgliedschaften in akademischen Organisationen
Association for Information Systems (AIS)
BPM Association
Gesellschaft für Informatik e.V., Bonn
Verband der Hochschullehrer für Betriebswirtschaft e.V., Köln


Standortschließungen, neue Organisationsstrukturen, Digitalisierung: Banken und Sparkassen sind gezwungen, ihre Geschäftsmodelle neu aufzustellen. Das Ziel ist der Aufbau einer Plattformwirtschaft, die Beziehungen in den Vordergrund stellt. Bekannte Betreiber solcher Systeme sind etwa Amazon, Apple und Tencent. Nun wollen deutsche Banken nachziehen. Was digitale Ökosysteme für die Finanzbranche bedeuten und wie sich Banken strategisch, prozessual und technisch auf die entstehende Plattformwirtschaft vorbereiten können, waren Thema einer virtuellen Journalistenrunde mit Professor Dr. Jürgen Moormann am 22. Juli 2021. 

Publikationen

Wissenschaftliche Zeitschriften / Fachzeitschriften

Monographien / Herausgeberwerke

Aufsätze in Sammelwerken

Beiträge in Konferenzbänden

Vorträge auf wissenschaftlichen Konferenzen

Vorträge in der Praxis

Kurse

Titel Studiengang Semester
Prozessmanagement BA Winter
Strategy and Organization Bachelor Winter
Business Engineering Bachelor Sommer
Business Engineering: How to design a high performance company Master Winter

Themen für Masterarbeiten

Prof. Dr. Jürgen Moormann                                                Version 1.1
ProcessLab-Team

Suggestions for Master Theses 2022:

Circular Economy and its implications for the financial services industry
This topic comprises a status quo analysis (literature review), use cases and/or examples (field study / interviews), analysis, discussion of the findings, and further perspectives. Several directions for research are possible. A contact to a foreign academic colleague in this field may be provided.

Analysis of platform-based business models for banks
Platforms play an increasingly strong role in our economy. What does this mean for banks? Which options open up? How can banks take over roles in platform-based business models (of players in other industries)? The thesis can be conceptual work but also be based on empirical material such as interviews or else.

Everybody gets older: Inclusion of seniors in banking services
Inclusion is a big topic in many industries. The focus of this thesis should be seniors in acquiring and using banking (insurance) services. Thus, what are the criteria for seniors’ inclusion? Are there standards/rules available? The student is asked to do a (customer-centric) process analysis. Case studies, interviews, comparisons to other industries might be suitable methodological approaches to cope with this topic.

Design of trust-aware business processes
Particularly in the financial services industry, trust is a big topic. One focus on this topic are Trust Concerns (TCs) according to a paper by Michael Rosemann, section 2.2). In this thesis the development and application of TCs should be shown at the example of a case (a process, a technology). What are typical TCs in the process? How can a technology such as blockchain be used to reduce TCs? Can we develop trust profiles? An example could be M2M (Commerzbank/Daimler).

Tokenization of assets in the face of the web 3.0
Analysis of the chances and threats of tokenizing assets, especially for platformdriven business models. The students are free to present ideas and proposals based on which we can work out topics for theses.

Analysis of contingency factors having a major influence on the development of decentralized governance in the era of the blockchain economy
Students are asked to analyze and work out a contingency model describing the factors that may have a major influence on governance in the blockchain economy. Based thereupon, students are asked to analyze these based on a qualitative survey (i.e., interviews with industry experts).

Is there a new sheriff in town? Analysis of the advantages and disadvantages of DAG-protocols vs. blockchain-based protocols.
Students are required to analyze both distributed ledger protocols in detail, identifying the advantages and disadvantages of each technology and analyzing them for enterprise use.

Distributed ledger protocols in the face of the Internet of Things.
Students are expected to analyze potential and existing applications of distributed ledger technologies (including blockchain and DAG) with respect to the Internet of Things.

Blockchain or not to blockchain? Analysis of the risks and opportunities of Blockchain implementation in an organizational context.
Students are asked to analyze the implementation of Blockchain in an organizational context. The focus of this work lies on conducting case studies and interviews to test the framework developed by Ostern and Perscheid (2021).

Further suggestions:

  • Artificial Intelligence: Analysis of use cases in banks (or insurance companies)
  • How to set up a Process Laboratory – Concept, Prototype, and Show Case (based on simulation software)
  • Internet of Things – Use Cases for banking/insurance Analysis of case study/studies, identification of preconditions, analysis, development of an artefact using Design Science Research

Themen für Bachelorarbeiten

Prof. Dr. Jürgen Moormann,                              Version 1.3
ProcessLab

Vorschläge für Bachelor-Thesen 2021
(englisch oder deutsch)

Buy Now-Pay Later. Evolution of payment methods in the DACH region
Lange galt die Zahlungsmethode Rechnungskauf als langweilig. Mittlerweile haben Fintechs wie Klarna und Ratepay aus dem Prinzip „Buy now, pay later“ einen weltweiten Trend geschaffen. Was macht ihr Modell so attraktiv? Und was unterscheidet die verschiedenen Zahlungsdienstleister untereinander? Welche der beiden Ansätze (Branded-Solution im vgl. zur White-Label-Solution) performt besser? Oder gibt es Segmente, in dem der eine besser funktioniert als der andere.

Fraud prevention: Security vulnerabilities and possible fraud methods. The 21st century is the age of digitalization which comes with new opportunities for fraudsters. How do merchants and marketplaces defend themselves against fraud, what are the most common methods used by fraudsters in E-Commerce and how do to payments companies prevent it?

Payment methods of future: Can traditional payment methods keep up with the new ePayment innovations?
Payment methods such as open invoice & direct debit have been perceived as traditional and the safest payment methods for years. What do the new methods of online payment like Google Wallet, Apple Pay, Samsung Pay, etc. mean for traditional payment methods? Can the traditional payments methods stay relevant also in the future?
(the first three topics can be conducted in cooperation with a financial service provider)

Digital vs Cash payment: Why Should One Prefer Cash over Card?
In this study, we expect a student to make an experimental investigation of the reasons for preferences of cash over card/phone payment. As a result a student has to find and test the reasons for preferring certain types of payment.

Emotions-driven Digital Transformation
In this study, we expect a student to investigate what kind of emotions appear in different phases of digital transformation and how these emotions shape the final form of technology adoption. The study can be run as an experiment, survey, or simulation.
(in cooperation with Prof. Bogodistov, MCI Innsbruck)

Development/Evaluation of new concepts for loan processing factories
Here different research perspectives are possible
(this topic can be conducted in cooperation with a leading loan processing company)  

Gamification in healthcare and development aid
To address this topic, students are asked to work out a detailed literature study on the application of gamification approaches in the healthcare and development aid sector. The literature study should follow the guidelines by vom Brocke et al. (2009) to provide a well-structured overview of both theoretical and practical approaches.

What is digital trust?
The emergence of the Corona Pandemic has highlighted more clearly than ever before that (future) challenges such as a pandemic and climate change can only be tackled by involving everyone in the process of data collection. To enable such collaboration, however, a common understanding of digital trust is needed.
In order to find out what concepts exist (in relation to digital trust) and how these concepts have evolved, students are asked to work out a literature study on the definitions and concepts of digital trust.

Tokenization of assets in the face of the web 3.0
Analysis of the chances and threats of tokenizing assets, especially for platform-driven business models. The students are free to present ideas and proposals based on which we can work out topics for theses.

Analysis of contingency factors having a major influence on the development of decentralized governance in the era of the blockchain economy.
Students are asked to analyze and work out a contingency model describing the factors that may have a major influence on governance in the blockchain economy (Beck et al. 2018).

Blockchain-Based Business Models: Novel Insights on Value Creation and Value Capture (dt./eng.)
In 2017, a typology of business models based on distributed ledger technology or blockchain was proposed. The typology provides insights into the basic dimensions of business models and how companies tackle these dimensions by using the novel technology. Shedding light on business value creation and capture, students interested in this topic should conduct in-depth research to identify current business models and to assess how companies create and capture value. To this end, students must combine business model research with business value research.

Evaluation of Blockchain Implementations (dt./eng.)
While many organizations have tested their first prototypes, the implementation of blockchain technology is often the result of external pressure and the fear of disruption of their own business model. In this thesis, you should create a framework (develop criteria) to help companies evaluating the implementation of the technology. Criteria should be identified using a combination of literature review and qualitative research, i.e., interviews or case studies. The following focuses are possible, each of which represents a single thesis:

  • Technical criteria
  • Organizational criteria
  • Ecosystem criteria


Further topics:

Internet of Things – Ansatzpunkte für das Bankgeschäft
(alternativ: Versicherungsgeschäft)
(Commerzbank-Beispiel, Strommessung; Leasing; Fallstudien – Analyse, Charakteristika? Voraussetzungen?; Entwicklung einer eigenen Lösung)

Intelligent Money
(Zahlung durch Auto, Konzepte, Payment und IoT)

Neue Geschäftsmodelle für Banken: Wie können Social-Media-Unternehmen und Banken zusammenarbeiten?

Robotic Process Automation: Analyse von Use Cases in

Robotics in Prozessen: Klassifizierung, Probleme, Business Cases, Perspektiven (am Bsp. von Cases); Banken und/oder Versicherungen

Was bedeutet Robotic Process Automation für die Personalplanung? Analyse der Auswirkungen von RPA                  

Transfer agiler Methoden von der IT in die Unternehmensorganisation
(oder: … aus Innovationslaboren in die Unternehmensorganisation)

Ausland

University of Hong Kong (HKU), China

Okt./Nov. 2009, Okt. 2011, Nov. 2013, Okt. 2014
mehrwöchige Forschungsaufenthalte an der University of Hong Kong (HKU), China;  Bereich: Faculty of Education, Division of Information & Technology Studies

Einladung: Prof. Maggie Minhong Wang

Queensland University of Technology (QUT), Brisbane, Australien

Nov./Dez. 2009, Aug./Sept. 2007, Juli/Aug. 2012, Nov./Dez. 2014, Nov./Dez. 2019
mehrwöchige Forschungsaufenthalte an der Queensland University of Technology (QUT), Brisbane, Australien; Bereich: Science and Engineering Faculty, School of Information Systems und School of Management  

Einladung: Prof. Dr. Michael Rosemann

  • Vorträge auf der Australasian Conference on Information Systems 2009, Melbourne
  • Vortrag auf der Australasian Finance and Banking Conference 2009, Sydney
  • Vortrag auf der International Conference on Business Process Management 2007, Brisbane
  • Vortrag auf der Australasian Conference on Information Systems 2014, Auckland, NZ 
  • Vortrag auf der Australasian Conference on Information Systems 2019, Perth

University of New South Wales (UNSW), Sydney, Australien

Okt.-Dez. 2004
3-monatiger Forschungsaufenthalt an der University of New South Wales (UNSW), Sydney, Australien
Bereich: Australian School of Business, Banking and Finance 

Einladung: Prof. Terry S. Walter

  • Teilnahme an der Australasian Finance and Banking Conference 2004, Sydney (Session Chair)

University of Colorado at Colorado Springs (UCCS), USA

WS 1999/2000
6-monatiger Lehr- und Forschungsaufenthalt an der University of Colorado at Colorado Springs (UCCS), USA
Bereich: College of Business and Administration, Department of Accounting/Finance/Information Systems 

Einladung: Prof. Tom Zwirlein

Unterricht des Kurses „Finance 305“ (3. Jahr Bachelor of Science)