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Auditors who are not native speakers of English but need to conduct their audits in English.
You will receive 15.5 CPE Credits for this course
Learning Target
You will enhance your understanding of why it is important for auditors to master the interviewing process. You will be introduced to a systematic approach for conducting interviews and methods for organising and planning interviews.The seminar will also provide tips on how to interview auditees effectively and opportunities to try out the interview techniques under discussion.
Contents
Basic and advanced interviewing skills
The different types of interviews
The structure of an interview
The types of questions (closed, open, mixed)
Case studies and simulation exercises
Filming participant simulations and feedback
Interview preparation
Basic and advanced negotiation skills
Dealing with auditee behaviour
Dealing with conflict situations
Giving presentations during kick-off and closing meetings
Dealing with auditee questions, criticism and feedback
Outcomes and action plans in interviews and closing meetings
Methodology
Interactive lecture, discussion, individual and group exercises, case studies