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Business Continuity Management

Registration

The course is split up into 4 online interactive training sessions each 3.5 hours. For detailed content refer Course Outline.

Date : 9th – 12th November, 2020
Time : 13:00-17:30 CET

Price per participant: 1,400 EUR *

*Alumni discount is 10%
*Group discount is 10%

Target Group

This course is of interest for managers and technical professionals in a broad range of industries including finance, commerce and manufacturing, health care and government service. The content is particularly relevant for business process engineers, risk analysts, IT specialists, Human Resources managers, facilities managers, auditors, consultants and other professionals interested in crisis-resilient business models. 

Learning Target

Business Continuity in today’s digital age naturally has a strong information technology angle.  The course goes into significant detail on how to maintain data integrity, data security, hardware redundancy and deliver acceptable performance levels under specified disruption scenarios. However, you don’t have to be a computer scientist or programmer to benefit from the course.  Management skills are equally important when reacting to a disruption and coordinating recovery activities. The only pre-requisite is a university-level analytical perspective and the willingness to engage with some quantitative concepts and metrics using standard spreadsheet functionality.

Course Description

This course is not about the COVID-19 pandemic.  Instead, we set out a rigorous process of planning ahead for the next disaster that may constrain your access to critical resources.  The next pandemic, the wild fire season, the next global economic calamity will be different in many ways.  With the necessary abstraction, we can anticipate nonetheless how certain types of crises will disrupt your access to critical resources. These resource constraints may be raw materials, transport, key staff skills, office facilities, network communications, systems capacity etc.  In today’s globalized, interconnected, outsourced economy, it is not enough to plan for disruptions within your in-house key processes. Business continuity must also be an important criterion in selecting agents, suppliers and service providers.

The exercises and cases will focus on the cross-cutting process of developing, testing and maintaining a business continuity plan as well as managing the investments in equipment and infrastructure necessary to achieve the BCM objectives.  We place particular emphasis on the economic calculus of business continuity, as well as the data structures and analytics that flow into readiness indicators, performance metrics and reporting dashboards. 

Methodology

Lecture, discussion, individual and group exercises, case studies and reading materials on the FS e-learning platform

Course Outline

Unit 1: Fundamentals of Business Continuity Management

  • The Scope of BCM
  • Definitions and Common Terminology
  • Sources of International Best Practices in BCM  ; ISO 22301, BCBS Principles, Institute of Internal Auditors, SixSigma certifications etc.

Unit 2: The Organizational Readiness Perspective

  • Towards Resilient Organizations
  • Disruption and Impact Typologies in BCM
    • The nature of BCM disruptions

    • Disruption Archetypes

    • Impact Dimensions

    • Secondary Impacts

  • Crisis Organization and BCM Management

  • BCM Testing / Training / Maintenance
  • Infrastructure Issues and Mitigations
  • BCM and Supply Chain Management

Unit 3: The Information Technology Dimension of BCM

  • Setting the scene: what resources does IT need?
  • Disruption categories: what can go wrong?
  • Mitigation strategies: what can I do?

Unit 4: Internal Control under Crisis Conditions

  • Fundamentals of Internal Control in Financial Services and Real Sector Businesses : Roles and organizational paradigms in internal control
    • Incident typology
    • Internal control methodologies
    • Internal control documentation
  • Behavioral Risks in Crisis
  • Effective Internal Control under Crisis Conditions