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Professor für Bank- und Prozessmanagement

Zur Person

Berufsausbildung bei der Commerzbank AG in Kiel (1977-1979). Studium der Betriebswirtschaftslehre an den Universitäten Kiel und Zürich (1980-1985). Von 1986 bis 1989 wissenschaftlicher Mitarbeiter am Lehrstuhl für Finanzwirtschaft der Christian-Albrechts-Universität in Kiel. Promotion. Anschließend fünf Jahre Tätigkeit in der Unternehmensberatung. Lehraufträge u.a. an der EBS Universität für Wirtschaft und Recht, Oestrich-Winkel, und der Universität Liechtenstein, Vaduz.

Seit 1995 Professor für Bank- und Prozessmanagement an der Frankfurt School of Finance & Management. Lehr- und Forschungsschwerpunkte sind Strategieentwicklung, Business Engineering und Prozessmanagement in Banken. 2005 Gründung des ProcessLab - ein auf das Prozessmanagement in der Finanzbranche ausgerichtetes Forschungscenter der Frankfurt School. Visiting Professor an der University of Colorado at Colorado Springs, der University of New South Wales, der Queensland University of Technology und der University of Hong Kong. Von 2014 bis 2018 Inhaber der Concardis-Stiftungsprofessur für Bank- und Prozessmanagement.

Jahresbericht 2019

Positionen in Beiräten, Jurys etc.
Mitglied des Aufsichtsrates der Karis AG, Darmstadt
Vertrauensdozent der Friedrich-Naumann-Stiftung, Berlin
Mitglied im Editorial Board der Fachzeitschrift "BIT. Banking and Information Technology"
Associate Editor der Fachzeitschrift "Knowledge Management & E-Learning: An International Journal"
Mitglied im Programmkomitee der „Global  Business Conference” (Croatia)
Mitglied des Frankfurt Payments Network e.V.
Beirat der Maleki Corporate Group GmbH, Frankfurt am Main
Veranstalter des Wettbewerbs "Best Process Award" in Kooperation mit den Zeitschriften "gi Geldinstitute" und "vb Versicherungsbetriebe"

Mitgliedschaften in akademischen Organisationen
Association for Information Systems (AIS)
Academy of Management (AoM)
BPM Association
European Group for Organizational Studies
Gesellschaft für Informatik e.V., Bonn
Verband der Hochschullehrer für Betriebswirtschaft e.V., Köln

Im Vorfeld der 14. ProcessLab-Konferenz gaben Prof. Dr. Jürgen Moormann und Dr. Nadine Ostern ein Interview zum Thema „Prozessgestaltung und Digitalisierung – jetzt erst recht“ (28.4.2020).

Das Interview wurde im Rahmen der Serie „Stay tuned to FS“ geführt. Interviewerin ist Francisca Blenich, Alumni Manager.


Wissenschaftliche Zeitschriften / Fachzeitschriften

Monographien / Herausgeberwerke

Aufsätze in Sammelwerken

Beiträge in Konferenzbänden

Vorträge auf wissenschaftlichen Konferenzen

Vorträge in der Praxis


Title Studiengang Semester
Strategy and Organization Bachelor Winter
Business Engineering Bachelor Sommer
Process Management Master Winter
Business Engineering Master Sommer

Themen für Masterarbeiten

Prof. Dr. Jürgen Moormann                                                Version 1.3

Topics for Master Theses 2020:
Circular economy and its implications for financial services
New business models may come up in the context of a Circular Economy (CE). Which opportunities/threats might evolve from a bank’s (insurer’s) perspective? Start with a systematic literature review. (JM)

The future of outsourcing: perspectives of loan processing
This topic comprises a status quo analysis, analysis of primary data, discussion, and further perspectives. Work on this topic can be undertaken in cooperation with a large back office service provider located in Frankfurt. The contact will be provided. (JM)

Everybody gets older: inclusion of seniors in banking services
Inclusion is a big topic in many industries. The focus of this thesis should be seniors in acquiring and using banking (insurance) services. Thus, what are the criteria for seniors’ inclusion? Are there standards/rules available? The student is asked to do a (customer-centric) process analysis. Case study, interviews, comparisons to other industries might be suitable methodological approaches to cope with this topic. (JM)

Decentralized Governance – an impossible or inevitable development in the platform economy?
Decentralized platforms are increasingly attracting attention in the platform economy. Based on technological innovations like blockchain, decentralized platform-based business models try to (r)evolutionize established platform-based ones. The key question is: how can decentralized governance be ensured within the platform economy? Although there are different approaches towards an increasingly decentralized governance, so far none has been able to assert itself definitively. This research aims to conduct a literature study on decentralized governance in the platform economy and to work out a case-study-based analysis comparing the different approaches. (GP)

Use of ICT in health care: how can mHealth be used to improve health care in developing countries?
Information and communication technologies are increasingly being used in development cooperation, particularly in the area of medical care. This research aims to provide an overview of current ICT applications and their critical success factors in the mHealth sector. Building on this, the student/s should develop an idea for a Heath app and work out a strategy for its successful implementation. (GP)

Cooperation behaviour of start-ups in the financial services area
On the one hand, for fostering innovations many established companies use
cooperation with start-up companies. On the other hand, start-ups benefit from existing networks, know-how, and resources of incumbents. This thesis aims to identify characteristics and (un)success factors of cooperation between fintechs and traditional firms in the financial services sector. Moreover, a comparison with the cooperation behavior of start-ups in other industries would be appreciated. (JM)

Blockchain meets gamification: organizational learning perspective
In this topic, we would like you to develop an interactive way to learn about
blockchain technology. The student is required to select necessary basic information, develop a structure for learning and thus acquiring the knowledge, and introduce a set of gaming features into learning. The final interactive text game shall show the efficiency and effectiveness of gamification for understanding blockchain. (YB)

Gamification of organizational learning processes (1 or 2 students)
With this topic, we offer one or two students an opportunity to transform their knowledge of academic theories into an interactive fiction game, which should enhance the learning process of employees and managers. Students are free to select a theory they like but we prefer theories on inter-firm interactions, conflicts, or communication. Theories of process management are also welcome. Finally, students have to develop and test their “game” with practitioners. (YB)

Consulting using projective tools: How to better understand organizations?
When a consultant comes into a company to analyze processes, s/he encounters several issues, such as broken processes, different interpretations of the same process or event, and complex relationships between employees. We propose to use projective methods (e.g., Rorschach test or Treatment Apperception Test) to help employees form their thoughts, better understand the situation, and discover new threats and opportunities. This topic would be great for those students who plan to 3
join a consulting firm. Abilities to draw (!) would be advantageous but are not the primary requirement. (YB)

Digitization at any cost? Conjoint analysis
Conjoint analysis is a methodology which helps understand, for example, what firms are ready to pay money for. It is absolutely necessary for good consultants and marketers. With this topic we offer a learning-by-doing option to learn this instrument and increase your future labor market value. We would like two students to find out:
a. What are firms willing to pay for, when they digitalize? Consulting firms offer a bundle of opportunities but we still don’t know what is exactly the price clients are willing to pay for each part of the bundle.
b. What costs are firms willing to go for, when they digitalize? There are direct technology costs, indirect social costs, and relational costs but which of them are of more value for firms?
These topics are very close to each other and a communication among students would be good but is not required. (YB)

Learning through Playing: Converging Price Mechanisms and a Firm’s
Decision Making Processes (2 students)

At ProcessLab we look for creative ways to educate managers. Gamification is a trend which ProcessLab tries to support in this regard. In this project, we ask two students to develop a game in order to introduce playing into process learning. We propose to use the open source game “Open TTD” for this purpose. The first part of the thesis requires basic knowledge of micro- and macroeconomics: One student has to develop a multiproduct price mechanism. The second part of the topic requires programming knowledge (C++): a set of key performance indicators (KPIs) for learning has to be developed and implemented together with the pricing model in the game.

Characterizing the affordances of blockchain technology in the financial services industry
Affordances are opportunities for actions that largely depend on the individual perception of its user. For instance, a single chair can afford sitting on it, standing on it, throwing, etc. The same holds for blockchain technology that can afford different action opportunities for different industries, firms or even single users. Therefore, it is hard to predict what the potential of blockchain actually is. Students that are interested in investigating the opportunities opened up by blockchain technology should first identify affordances of blockchain technology in the financial service industry, and second, investigate how they are or can be realized. Case studies and interviews are suited methodological approaches to address this research topic. (JM/NO)

Identifying appropriate blockchain applications: Toward an assessmentframework (1 or 2 students)
Blockchain is often used but rarely its application is really necessary or well justified. The application of the technology is often based on external compulsion to try out new things and be innovative as well as for marketing purposes. Thus, how can we evaluate which applications of blockchain technology actually create value? The aim of this thesis is to create a framework for the evaluation of blockchain applications. Ideally, students interested in this topic should already have experience in scientific research and a high degree of creativity and independent thinking. We recommend
working on this thesis as a team of 2 students. However, this is not mandatory. (NO)

Design of trust-aware business processes
Particularly in the financial services industry, trust is a big topic. One focus on this topic are Trust Concerns (TCs) (see paper of M Rosemann, section 2.2). in this thesis the development and application of TCs should be shown at the example of a case (a process, a technology). What are typical TCs in the process? How can a technology such as blockchain be used to reduce TCs? Can we develop trust profiles? An example could be M2M (Commerzbank/Daimler). (JM/NO)

Digital labs in banking and/or insurance: content analysis
Innovative tasks are often delegated to separated units, so-called digital/innovation labs/hubs etc. How are these units structured? How do they work? How do they develop and change over time? Do they differ from labs in other industries? In dependence from the concrete topic, transcripts of performed interviews can be usedand/or new interviews can be added. It is favorable if the student works in a digital lab at time of thesis writing (or has gathered some experience already). (JM)

Various other suggestions:
Artificial Intelligence: Analysis of use cases in banks (or insurance companies)
- How to set up a Process Laboratory – Concept, Prototype, and Show Case (based on simulation software)
- Further development of Lean Six Sigma (e.g., towards process innovation,
towards customer centricity, integration of agile/design thinking)
- Internet of Things – Use Cases for banking/insurance
Analysis of case study/studies, identification of preconditions, analysis,
development of an artefact using Design Science Research

Themen für Bachelorarbeiten

Prof. Dr. Jürgen Moormann,                              Version 1.3

Vorschläge für Bachelor-Thesen 2021
(englisch oder deutsch)

Buy Now-Pay Later. Evolution of payment methods in the DACH region
Lange galt die Zahlungsmethode Rechnungskauf als langweilig. Mittlerweile haben Fintechs wie Klarna und Ratepay aus dem Prinzip „Buy now, pay later“ einen weltweiten Trend geschaffen. Was macht ihr Modell so attraktiv? Und was unterscheidet die verschiedenen Zahlungsdienstleister untereinander? Welche der beiden Ansätze (Branded-Solution im vgl. zur White-Label-Solution) performt besser? Oder gibt es Segmente, in dem der eine besser funktioniert als der andere.

Fraud prevention: Security vulnerabilities and possible fraud methods. The 21st century is the age of digitalization which comes with new opportunities for fraudsters. How do merchants and marketplaces defend themselves against fraud, what are the most common methods used by fraudsters in E-Commerce and how do to payments companies prevent it?

Payment methods of future: Can traditional payment methods keep up with the new ePayment innovations?
Payment methods such as open invoice & direct debit have been perceived as traditional and the safest payment methods for years. What do the new methods of online payment like Google Wallet, Apple Pay, Samsung Pay, etc. mean for traditional payment methods? Can the traditional payments methods stay relevant also in the future?
(the first three topics can be conducted in cooperation with a financial service provider)

Digital vs Cash payment: Why Should One Prefer Cash over Card?
In this study, we expect a student to make an experimental investigation of the reasons for preferences of cash over card/phone payment. As a result a student has to find and test the reasons for preferring certain types of payment.

Emotions-driven Digital Transformation
In this study, we expect a student to investigate what kind of emotions appear in different phases of digital transformation and how these emotions shape the final form of technology adoption. The study can be run as an experiment, survey, or simulation.
(in cooperation with Prof. Bogodistov, MCI Innsbruck)

Development/Evaluation of new concepts for loan processing factories
Here different research perspectives are possible
(this topic can be conducted in cooperation with a leading loan processing company)  

Gamification in healthcare and development aid
To address this topic, students are asked to work out a detailed literature study on the application of gamification approaches in the healthcare and development aid sector. The literature study should follow the guidelines by vom Brocke et al. (2009) to provide a well-structured overview of both theoretical and practical approaches.

What is digital trust?
The emergence of the Corona Pandemic has highlighted more clearly than ever before that (future) challenges such as a pandemic and climate change can only be tackled by involving everyone in the process of data collection. To enable such collaboration, however, a common understanding of digital trust is needed.
In order to find out what concepts exist (in relation to digital trust) and how these concepts have evolved, students are asked to work out a literature study on the definitions and concepts of digital trust.

Tokenization of assets in the face of the web 3.0
Analysis of the chances and threats of tokenizing assets, especially for platform-driven business models. The students are free to present ideas and proposals based on which we can work out topics for theses.

Analysis of contingency factors having a major influence on the development of decentralized governance in the era of the blockchain economy.
Students are asked to analyze and work out a contingency model describing the factors that may have a major influence on governance in the blockchain economy (Beck et al. 2018).

Blockchain-Based Business Models: Novel Insights on Value Creation and Value Capture (dt./eng.)
In 2017, a typology of business models based on distributed ledger technology or blockchain was proposed. The typology provides insights into the basic dimensions of business models and how companies tackle these dimensions by using the novel technology. Shedding light on business value creation and capture, students interested in this topic should conduct in-depth research to identify current business models and to assess how companies create and capture value. To this end, students must combine business model research with business value research.

Evaluation of Blockchain Implementations (dt./eng.)
While many organizations have tested their first prototypes, the implementation of blockchain technology is often the result of external pressure and the fear of disruption of their own business model. In this thesis, you should create a framework (develop criteria) to help companies evaluating the implementation of the technology. Criteria should be identified using a combination of literature review and qualitative research, i.e., interviews or case studies. The following focuses are possible, each of which represents a single thesis:

  • Technical criteria
  • Organizational criteria
  • Ecosystem criteria

Further topics:

Internet of Things – Ansatzpunkte für das Bankgeschäft
(alternativ: Versicherungsgeschäft)
(Commerzbank-Beispiel, Strommessung; Leasing; Fallstudien – Analyse, Charakteristika? Voraussetzungen?; Entwicklung einer eigenen Lösung)

Intelligent Money
(Zahlung durch Auto, Konzepte, Payment und IoT)

Neue Geschäftsmodelle für Banken: Wie können Social-Media-Unternehmen und Banken zusammenarbeiten?

Robotic Process Automation: Analyse von Use Cases in

Robotics in Prozessen: Klassifizierung, Probleme, Business Cases, Perspektiven (am Bsp. von Cases); Banken und/oder Versicherungen

Was bedeutet Robotic Process Automation für die Personalplanung? Analyse der Auswirkungen von RPA                  

Transfer agiler Methoden von der IT in die Unternehmensorganisation
(oder: … aus Innovationslaboren in die Unternehmensorganisation)


University of Hong Kong (HKU), China

Okt./Nov. 2009, Okt. 2011, Nov. 2013, Okt. 2014
mehrwöchige Forschungsaufenthalte an der University of Hong Kong (HKU), China;  Bereich: Faculty of Education, Division of Information & Technology Studies

Einladung: Prof. Maggie Minhong Wang

Queensland University of Technology (QUT), Brisbane, Australien

Nov./Dez. 2009, Aug./Sept. 2007, Juli/Aug. 2012, Nov./Dez. 2014, Nov./Dez. 2019
mehrwöchige Forschungsaufenthalte an der Queensland University of Technology (QUT), Brisbane, Australien; Bereich: Science and Engineering Faculty, School of Information Systems und School of Management  

Einladung: Prof. Dr. Michael Rosemann

  • Vorträge auf der Australasian Conference on Information Systems 2009, Melbourne
  • Vortrag auf der Australasian Finance and Banking Conference 2009, Sydney
  • Vortrag auf der International Conference on Business Process Management 2007, Brisbane
  • Vortrag auf der Australasian Conference on Information Systems 2014, Auckland, NZ 
  • Vortrag auf der Australasian Conference on Information Systems 2019, Perth

University of New South Wales (UNSW), Sydney, Australien

Okt.-Dez. 2004
3-monatiger Forschungsaufenthalt an der University of New South Wales (UNSW), Sydney, Australien
Bereich: Australian School of Business, Banking and Finance 

Einladung: Prof. Terry S. Walter

  • Teilnahme an der Australasian Finance and Banking Conference 2004, Sydney (Session Chair)

University of Colorado at Colorado Springs (UCCS), USA

WS 1999/2000
6-monatiger Lehr- und Forschungsaufenthalt an der University of Colorado at Colorado Springs (UCCS), USA
Bereich: College of Business and Administration, Department of Accounting/Finance/Information Systems 

Einladung: Prof. Tom Zwirlein

Unterricht des Kurses „Finance 305“ (3. Jahr Bachelor of Science)