Written communication with customers
Written communication with customers
This online training helps employees master professional written communication across different media—business letters, minutes, emails, and social media posts—tailored to each channel’s conventions. In partnership with Pecunia Kreditbank staff, participants practice writing these materials and receive useful tips for everyday workplace communication. The course is entirely self-paced: you get 6 months of access to the Frankfurt School e‑learning platform. Cost: €58 (incl. VAT).
Next Start Date
Available Now
Duration
6 months
Language
German
Type of Education
Fully self-paced
Price
58 EUR
for individual users. Customized group or enterprise licensing is available upon request
Format
E-learning
This online training helps employees master professional written communication across different media—business letters, minutes, emails, and social media posts—tailored to each channel’s conventions. In partnership with Pecunia Kreditbank staff, participants practice writing these materials and receive useful tips for everyday workplace communication. The course is entirely self-paced: you get 6 months of access to the Frankfurt School e‑learning platform. Cost: €58 (incl. VAT).
Target group
All employees who write letters or emails to customers or employees
Contents
In the digital age, written communication with customers and employees can take many different forms. In addition to traditional business letters and minutes, most communication takes place via email. Social media is not only a topic in our private lives these days; companies also use Facebook, Instagram, and other platforms to connect with their customers. Each medium has its own characteristics that you should be aware of. For example, do you know what the “BCC” function in an email is used for? And just as importantly, what it is not used for? You will learn this in this course!
Together with the employees of Pecunia Kreditbank, you will write
- business letters,
- minutes,
- emails, and
- social media posts
and learn how to use each medium correctly. You will also receive many useful tips for everyday communication at work.
Methodology
eLearning:
As an individual user, you will receive online access to the Frankfurt School learning platform for 6 months. You determine the place of learning, learning time and learning pace yourself.
Costs & Registration
buy for 58 EUR
Costs & Registration
buy for 58 EUR
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