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Professor of Bank and Process Management

Personal Details

Apprenticeship at Commerzbank AG, Kiel, Germany (1977 - 1979). Studies of business administration at the universities of Kiel and Zurich, Switzerland (1980 - 1985). MBA (Dipl.-Kfm.). From 1986 till 1989 research associate at the Chair of Finance, University of Kiel. Completion of PhD thesis (Dr. sc. pol.). Subsequently five years of consulting experience in several German banks. Lecturer, i.a., at EBS University, Oestrich-Winkel, and University of Liechtenstein, Vaduz.

Professor of Banking and Process Management at the Frankfurt School of Finance & Management since 1995. Teaching and research focus on strategy development, business engineering and process management in banks. From 2005 to 2022, head of ProcessLab - a research center at the Frankfurt School focused on process management in the financial services industry. From 2014 to 2018, holder of the Concardis Endowed Professorship for Bank and Process Management. Visiting Professor at the University of Colorado at Colorado Springs, USA, the University of New South Wales, Sydney, Australia, the Queensland University of Technology, Brisbane, Australia, and the University of Hong Kong, China.

Positions in Advisory Councils and Jurys:
Member of the Supervisory Board of Karis AG, Darmstadt
Member of the Scientific Advisory Board of the International Bankers Forum e.V., Frankfurt a.M.
Liaison professor of the Friedrich Naumann Foundation, Berlin
Member of the Editorial Board of the journal "BIT. Banking and Information Technology"
Associate Editor of the journal "Knowledge Management & E-Learning: An International Journal"
Member of the Program Committee of the "Global Business Conference" (Croatia)

Memberships in Academic Organizations:
German Informatics Society, Bonn
Association for Information Systems (AIS)
BPM Association
German Academic Association for Business Research, Cologne


Standortschließungen, neue Organisationsstrukturen, Digitalisierung: Banken und Sparkassen sind gezwungen, ihre Geschäftsmodelle neu aufzustellen. Das Ziel ist der Aufbau einer Plattformwirtschaft, die Beziehungen in den Vordergrund stellt. Bekannte Betreiber solcher Systeme sind etwa Amazon, Apple und Tencent. Nun wollen deutsche Banken nachziehen. Was digitale Ökosysteme für die Finanzbranche bedeuten und wie sich Banken strategisch, prozessual und technisch auf die entstehende Plattformwirtschaft vorbereiten können, waren Thema einer virtuellen Journalistenrunde mit Professor Dr. Jürgen Moormann am 22. Juli 2021. 

Office hours

during the semester:

Tuesday 14:00 until 15:00 on appointment




Scholarly journal articles / Journal articles

Monographs / Edited publications

Contributions to edited volumes

Conference proceedings

Presentations at scientific conferences

Other presentations


Title Programme Semester
Process Management BA Sommer
Strategy and Organization Bachelor Summer
Business Engineering Bachelor Winter

Topics for Master theses

Prof. Dr. Jürgen Moormann                                                Version 1.1

Suggestions for Master Theses 2024:                                                           

  • Business Model Development based on Patterns

How to develop business models? One promising approach is the use of business model patterns. According to Ngal/Bozen (2018), more than 90% of new business models are based on familiar concepts or established business models. How can this approach be used to develop and adapt business models in the financial services sector? As a starting point, I provide you with a conference paper on this topic.

An application to banking (and thus a banking background) is desirable.

Business models, patterns, innovation, financial services

  • Digital Innovation Labs – Types, Changes, Implications

The key question is how digital innovation labs (DILs) have changed since they were founded. This will be analyzed in this paper using examples. Initial approaches can be: What type of DIL is it? Analyzing the past, present and future. How has innovation been transferred to the core organization? Case studies and interviews would be helpful. Academic introductory papers are available.

Digital Innovation Lab, innovation management

  • The Future of Process Management

The history and core components of current process management are well-known. What are the next steps? At the very least, there are influences from two sides: (1) artificial intelligence and (2) human-centricity. I am primarily interested in the second influence, but perhaps both topics are intertwined. Analysis of studies from psychology could be a starting point for cornerstones of human-centric process management. 

Process management, human resources, psychology, artificial intelligence

  • Distributed Ledger Technology and its Integration into the IoT

The Internet of Things (IoT) is becoming an important area of technological advancement. An interesting research question is how Distributed Ledger Technology (DLT) consensus protocols can support the utilization of IoT. Some initial research has already been conducted. In this thesis, it planned to revise or extend an existing framework by means of interviews with experts in the field of blockchain and IoT. 

Distributed Ledger Technology, IoT, consensus protocols

  • Usage of AI for Reused Products

The reuse of products is playing an increasingly important role in a world that is striving for greater sustainability. How can artificial intelligence be used in this endeavor? Another field of analysis could be the use of AI for perishable products such as tomatoes. Methodology: Literature, field study, interviews, conceptual work. For bankers: What might financial considerations look like in this context?

Sustainability, reuse, artificial intelligence 

  • Developing strategies with the help of a ChatGPT co-pilot

AI assistants are being integrated into many processes these days. But how do you generate such an assistant (co-pilot, coach)? In this thesis, the task is to configure your own AI assistant in order to develop corporate strategies or business models.

This topic requires the access to a ChatGPT-Plus-Abo!

Artificial intelligence, co-pilot, corporate strategy, business model

Topics for Bachelor theses

Prof. Dr. Jürgen Moormann                                               Version 1.0

Vorschläge für Bachelor-Thesen 2024
(englisch oder deutsch)

  • Banken und Lieferkettengesetz

Seit 1.1.2023 müssen Unternehmen mit mindestens 3 000 Beschäftigten in Deutschland sicherstellen, dass sich Geschäftspartner in aller Welt an Menschenrechte und Umweltstandards halten. Auch Banken sind vom neuen Lieferkettengesetz betroffen. Aber was ist in der Finanzbranche genau eine Lieferkette und wie ist dieser Begriff auf die Besonderheiten der Finanz­branche  anzuwenden? Es sind verschiedene Forschungsmethoden für die Thesis möglich. Englisch oder Deutsch. 
Banking-Hintergrund ist notwendig.

Banken, Lieferkettengesetz, Outsourcing, Risikomanagement

  • Open Finance – status quo, future steps and implications

Following the Digital Finance Strategy (EU commission), GDPR, PSD 2 (with PSD 3 soon coming), the next step will be FIDA (Framework for Financial Data Access). What are technical and strategic prerequisites to allow Open Finance (here: Open Banking)? What is the status quo? What are next steps? And even more important: What does this mean for banks?
Banking-Hintergrund ist notwendig.

Open finance, business model, processes, APIs, banks

  • Concepts and Changes over time of Digital Innovation Labs

The key question is how digital innovation labs (DILs) have changed since they were founded. This will be analyzed in this paper using examples. Initial approaches can be: What type of DIL is it? Analyzing the past, present and future. How has innovation been transferred to the core organization? Case studies and interviews would be helpful. Academic introductory papers are available.
Some sort of experience in a DIL would be helpful.

Digital Innovation Lab, innovation management

  • Klimaneutralität in Geschäftsprozessen

Beispielsweise will die Otto Group bis 2030 in ihren Geschäftsprozssen klimaneutral sein, d.h. Anteil nachhaltiger Produkte erhöhen. Alle Versandverpackungen sollen recyclelt, biologisch abbaubar oder mehrwegfähig sein. Die Partner auf dem Otto-Marktplatz sollen verpflichtet werden, Kennzahlen zu CO2-Emsionnen offenzulegen. Was bedeutet dieser Ansatz für Banken und andere Finanzdienstleister?
Banking-Hintergrund ist wünschenswert.

Nachhaltigkeit, Geschäftsprozesse, Banken

  • Digital Euro – why merchants would want to accept CBDC?

It can be assumed that the digital euro will arrive in the foreseeable future. However, without the acceptance of merchants, its distribution will be a challenge. For which use cases is the digital euro necessary? Are there alternatives? What could be the advantages/disadvantages from the retailers' point of view? Is it necessary to differentiate between different groups of merchants?

Digital Euro, merchants, retailers

  • Everybody gets older: Inclusion of seniors in banking services

Inclusion is a big topic in many industries. The focus of this thesis should be seniors in acquiring and using banking (insurance) services. Thus, what are the criteria for seniors’ inclusion? Are there standards/rules available? The student is asked to do a (customer-centric) process analysis. Case studies, interviews, comparisons to other industries might be suitable methodological approaches to cope with this topic.  
Banking background is needed.

silver agers, best agers, seniors, banking, inclusion, customer processes

  • DLT in the face of the Internet of Things

Students are expected to analyze potential and existing applications of distributed ledger technologies (including blockchain and DAG, directed acyclic graph) with respect to the Internet of Things.

DLT, blockchain, DAG, IoT

Stays at foreign universities

University of Hong Kong (HKU), China

Okt./Nov. 2009, Okt. 2011, Nov. 2013, Okt. 2014, Nov 2023
mehrwöchige Forschungsaufenthalte an der University of Hong Kong (HKU), China;  Bereich: Faculty of Education, Division of Information & Technology Studies

Einladung: Prof. Maggie Minhong Wang

– Vorträge in der Faculty of Education, 2009, Hongkong
– DAAD/PPP-Projekt 2013 und 2014

Queensland University of Technology (QUT), Brisbane, Australien

Nov./Dez. 2009, Aug./Sept. 2007, Juli/Aug. 2012, Nov./Dez. 2014, Nov./Dez. 2019
mehrwöchige Forschungsaufenthalte an der Queensland University of Technology (QUT), Brisbane, Australien; Bereich: Science and Engineering Faculty, School of Information Systems und School of Management  

Einladung: Prof. Dr. Michael Rosemann

  • Vortrag auf der Australasian Conference on Information Systems 2019, Perth
  • Vortrag auf der Australasian Conference on Information Systems 2014, Auckland, NZ 
  • DAAD/ATN-Projekt 2012 und 2013
  • Vorträge auf der Australasian Conference on Information Systems 2009, Melbourne
  • Vortrag auf der Australasian Finance and Banking Conference 2009, Sydney
  • Vortrag auf der International Conference on Business Process Management 2007, Brisbane

University of New South Wales (UNSW), Sydney, Australien

Okt.-Dez. 2004
3-monatiger Forschungsaufenthalt an der University of New South Wales (UNSW), Sydney, Australien
Bereich: Australian School of Business, Banking and Finance 

Einladung: Prof. Terry S. Walter

  • Teilnahme an der Australasian Finance and Banking Conference 2004, Sydney (Session Chair)

University of Colorado at Colorado Springs (UCCS), USA

WS 1999/2000
6-monatiger Lehr- und Forschungsaufenthalt an der University of Colorado at Colorado Springs (UCCS), USA
Bereich: College of Business and Administration, Department of Accounting/Finance/Information Systems 

Einladung: Prof. Tom Zwirlein

Unterricht des Kurses „Finance 305“ (3. Jahr Bachelor of Science)